If there is a possibility of having the product available, send it in a new delivery time.<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][vc_column_text]<\/p>\n
4- Price<\/h3>\n
The prices of the products presented on www.wesselton.net include VAT (percentage according to current legislation applicable at any given time) unless otherwise indicated.<\/p>\n
Prices do not include shipping costs unless otherwise stated.
\nWESSELTON cannot be held responsible for any errors in the pricing of published articles. In the event of an error in the final price of any of the articles on display, WESSELTON undertakes to inform users of the new sales price as soon as possible, offering the customers concerned the possibility of reconfirming the order or of withdrawing from the purchase.
\nIf it is not possible to contact the user, the order will be considered cancelled and the user will be refunded the amount of the wrong price paid. WESSELTON shall not be obliged to supply the purchaser with any product at the incorrectly lower price, even if the order is confirmed.<\/p>\n
The prices of the articles published on the website are subject to change, but except for what has been established above, in the event of an error, any changes will not affect orders for which an order confirmation email has been sent.
\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][vc_column_text]<\/p>\n
5- Eligibility to make purchases<\/h3>\n
The user declares and guarantees to act in good faith by using this website only to make enquiries or place legally valid orders and not to acquire products through www.wesselton.net for the purpose of resale or parallel distribution for commercial gain.<\/p>\n
If it can be assumed that a false or fraudulent order has been placed, WESSELTON reserves the right to cancel the order by paying the customer for the payment made without any penalty to WESSELTON.<\/p>\n
By using this website, the user agrees to provide the information requested in a truthful and accurate manner, and agrees that WESSELTON may use this information to contact users if necessary. If the user does not provide all the information, the order cannot be processed.<\/p>\n
By placing an order through the website, the user declares that he\/she is of legal age and has the legal capacity to enter into contracts.
\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][vc_column_text]<\/p>\n
6- Methods of payment<\/h3>\n
WESSELTON provides users with a secure online payment gateway for credit and debit cards (Visa, Mastercard, Visa Electron and similar cards) offered by the Banc Sabadell entity.<\/p>\n
By authorising the payment, the user is confirming that the credit or debit card belongs to him\/her. Credit cards are subject to verification and authorisation by the card issuing institution. If the institution does not authorise payment, WESSELTON will not be liable for non-delivery or delayed delivery and the purchase will not be finalised.<\/p>\n
WESSELTON undertakes under no circumstances to store sensitive information such as card numbers or authentication codes.<\/p>\n
The possibility of payment by bank transfer or deposit is also offered under special conditions. In this case, WESSELTON reserves the right to delay the delivery of the purchase until the necessary collection guarantees have been provided.<\/p>\n
The user undertakes to make full payment for the products purchased within the time set by the company.
\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][vc_column_text]<\/p>\n
7- Shipping and return policy<\/h3>\n
Order Formalization<\/strong>
\nOnce the Conditions of Use and the purchase confirmation have been accepted, the customer will receive an order confirmation email with the details of the operation.
\nMethod and delivery times.<\/strong>
\nOnce the purchase has been confirmed, the delivery time will not exceed 15 working days and the usual delivery time will be less than 48-72 hours for shipments within the national territory from Monday to Friday.
\nThe delay of the order will entitle the customer to cancel the order with a refund of the amounts paid, but in no case will it imply any compensation.<\/p>\nIf the customer has not agreed a delivery date with the carrier within 5 working days of the order confirmation, the customer must contact WESSELTON. If the customer does not contact WESSELTON, the transport company will return the goods to the place of origin, and the customer will be responsible for the handling costs associated with the delivery and return.<\/p>\n
<\/p>\n
Geographical scope<\/strong>
\nJewellery products, classified under the “WESSELTON” brand, are not subject to geographical restrictions on distribution.
\nThe distribution of the products of other brands of jewellery, watches or accessories may be limited geographically within the territory of Spain and\/or the European Union, according to the specific specifications of each brand.
\nIn the event that it is not possible to guarantee safe delivery of the products, WESSELTON reserves the right to restrict the geographical scope of distribution.<\/p>\n <\/p>\n
Shop pickup<\/strong>
\nIf the customer wishes, they can pick up their order at the WESSELTON jewellery store at the following address, Avenida S’Agar\u00f3, 61 – Platja d’Aro. Tel. 972 816 753
\nTo access the in-store collection service, the customer must indicate this during the purchase process and must comply with the delivery times indicated by e-mail.<\/p>\n <\/p>\n
Conditions of collection in shop:<\/strong>
\nThe customer must go to the point of sale and identify himself\/herself with the original valid ID or passport and show the proof of purchase.
\nIf the customer wishes the products to be withdrawn by a third party, he must notify this by e-mail together with a signed authorisation containing the full details of the customer and the person he wishes to authorise (name, surname, ID or passport number).<\/p>\n <\/p>\n
Diligence in delivery<\/strong>
\nThe customer undertakes to check the good condition of the shipment at the time of delivery to the carrier and must reflect any anomaly detected on the delivery note (broken packaging, external shocks, moisture, etc …) and may refuse delivery.
\nThe customer must inform WESSELTON of any delivery incidents by email: online@wesselton.net
\nThe delivery will be understood to have taken place or that the order has been delivered at the moment in which the user (or a third party on his behalf) acquires material possession of the product, which will be accredited by the signature of the receipt of the order at the agreed delivery address, if it is not “Shop collection”.<\/p>\n <\/p>\n
Right of dissent.<\/strong>
\nThe customer acting as a consumer and user has the right to return the order within a period of less than 14 calendar days from the delivery of the order.
\nTo return a product, the customer must contact WESSELTON and follow the instructions provided. Under no circumstances will returns be accepted that do not comply with the procedure and channels marked by the company.
\nThe user will not have the right to cancel special or personalised orders.
\nShipping and return costs will not be refunded.
\nThey will not accept returns of products that have been tampered with or that have been used.
\nIt is essential that the products to be returned keep the original packaging (box, documentation, accessories, etc).
\nCustomized and\/or personalized products will not be returned.
\nOnce WESSELTON has notified you that the returned products meet the requirements of authenticity and condition, the payment will be refunded by the same method as the purchase and within a period of less than 15 working days.<\/p>\n <\/p>\n
Customs declaration and international taxes and fees.<\/strong>
\nAll international shipments, as well as shipments to the Canary Islands, Ceuta and Melilla will be accompanied by an import\/export declaration to the customs authorities. This document reflects the total amount of the order.
\nThe Customer must pay any international taxes or fees that may be levied on the products in the collection territory.
\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space][vc_column_text]<\/p>\n8- Guarantee<\/h3>\n
In accordance with the provisions of Law 23\/2003 of 10 July on Guarantees in the Sale of Consumer Goods, the manufacturer or brand name of the product purchased must respond to the customer for any lack of conformity due to manufacturing defects existing at the time of delivery and which become apparent during the following 2 years.<\/p>\n
The deadline for the customer to notify any incident caused by manufacturing defects is 2 months from the time they become aware of it.
\nIf the manufacturer of the purchased product checks and corroborates the existence of a manufacturing defect, it will repair or replace the item. Always at the customer’s choice, when technically possible and notified within the established deadlines.<\/p>\n
Cases that will not be accepted as manufacturing defects:<\/p>\n